IT Support Technician

Job Description

Join us as an IT Support Technician where you will manage technical support queries, troubleshoot hardware and software issues, and ensure seamless operation of IT systems in Port Elizabeth. Your expertise will be vital to maintaining our tech infrastructure.

Responsibilities

• Deliver exceptional customer service as the first point of contact.
• Evaluate and resolve hardware failures and software conflicts.
• Coordinate with other departments for IT needs.
• Keep IT documentation up-to-date and accessible.
• Participate in IT projects to improve system efficiency.
• Provide training sessions to enhance user experience.

Requirements

Education

• Relevant IT Certification (e.g., CompTIA, MCSE)

Experience

• 3+ years of experience in IT support

Technical Skills

• Active Directory Management
• VPN Configuration
• Printer Setup and Troubleshooting

Soft Skills

• Customer Service Orientation
• Attention to Detail

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Modern Desktop Administrator Associate

Languages

• English: Fluent
• Xhosa: Basic

Advantageous

• Knowledge of Cybersecurity Principles: Awareness of best practices in cybersecurity for IT environments.
• Advanced Scripting Skills: Ability to create scripts for automating IT processes.

Benefits

• Comprehensive health and wellness benefits
• Generous leave policies including family leave
• Access to ongoing training and certifications
• Flexible working hours

Company Culture

• Professional Development: We prioritize employee growth through training and mentorship opportunities.
• Community Engagement: Our team actively engages in community initiatives and charitable events.