IT Support Specialist

Job Description

As an IT Support Specialist at Tech Solutions Ltd., you will be responsible for ensuring the smooth operation of our IT infrastructure. Your role will involve troubleshooting hardware and software issues, providing technical assistance to end users, and maintaining computer systems. The ideal candidate has strong problem-solving skills and is passionate about technology.

Responsibilities

• Assist users with software applications and troubleshooting.
• Setup new user accounts and manage permissions.
• Participate in IT projects and help implement new technology.
• Conduct training sessions for staff on new systems or applications.
• Maintain an inventory of equipment and software licensing.
• Provide feedback on IT processes for continuous improvement.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in technical support or a related field

Technical Skills

• Troubleshooting
• Help Desk Software

Soft Skills

• Adaptability
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Background in cybersecurity: Understanding of common security practices and issues.
• Experience in remote support tools: Familiarity with remote debugging and support software.

Benefits

• Comprehensive health insurance plans
• Employer matching pension contributions
• Continuous training and learning opportunities
• Option for hybrid work arrangements

Company Culture

• Growth and Development: We offer a nurturing environment that fosters professional growth and career advancement.
• Work-Life Balance: We understand the importance of maintaining a healthy work-life balance for our employees.