IT Support Technician

Job Description

We're on the lookout for a motivated IT Support Technician to join our dynamic team in Port Elizabeth. The successful candidate will provide technical support to our users, troubleshoot hardware and software issues, and help maintain our IT infrastructure. If you're passionate about technology and customer service, we want to hear from you!

Responsibilities

• Deliver exceptional customer service to all IT users.
• Identify recurring issues and suggest improvements.
• Manage backups and disaster recovery procedures.
• Coordinate with vendors for repairs and equipment procurement.
• Participate in team meetings and contribute to IT strategy discussions.
• Assist with data migration and system upgrades.
• Maintain confidentiality of sensitive information.
• Monitor IT helpdesk tickets, ensuring follow-up and closure.
• Engage in continuous learning to stay updated with IT trends.
• Support the overall IT strategic objectives of the organization.

Requirements

Education

• Bachelor's degree in Computer Science or Information Technology

Experience

• 3-5 years of experience in a technical support role

Technical Skills

• Active Directory
• Troubleshooting Skills

Soft Skills

• Analytical Thinking
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience in cloud technologies: Hands-on experience with cloud platforms such as AWS or Azure.
• Familiarity with remote support tools: Experience with remote support applications and tools.

Benefits

• Comprehensive health coverage including dental and vision
• Retirement savings plan with employer match
• Access to training and certification programs
• Team-building and social events

Company Culture

• Continuous Learning: We believe in the power of continuous learning and offer numerous opportunities for skill enhancement.
• Work-Life Balance: We promote a healthy work-life balance, enabling our employees to thrive personally and professionally.
• Community Engagement: We actively participate in community service and encourage our employees to give back.