IT Support Technician

Job Description

Join our team as an IT Support Technician, where you'll be the first point of contact for technical issues. We are looking for someone who can efficiently resolve IT queries, assist with networking problems, and provide exceptional customer service to our clients.

Responsibilities

• Analyze and resolve technical issues for clients.
• Assist in setting up new hardware and software.
• Train users on how to use new systems and features.
• Evaluate and suggest improvements for IT processes.
• Stay up to date with industry trends and best practices.
• Collaborate with vendors to resolve technical issues.
• Maintain the IT knowledge base with up-to-date information.

Requirements

Education

• CompTIA A+ Certification or equivalent

Experience

• 4+ years of experience in IT support roles

Technical Skills

• Network Configuration
• Remote Support Tools
• IT Asset Management

Soft Skills

• Teamwork
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with VoIP systems: Understanding of Voice over IP technologies and troubleshooting.
• Project Management skills: Ability to manage small IT projects effectively.

Benefits

• Comprehensive health benefits
• Quarterly performance bonuses
• Training and certification opportunities
• Paid time off and sick leave

Company Culture

• Innovation Focus: We prioritize innovative thinking and problem-solving.
• Work-Life Balance: We believe in a healthy work-life balance for our employees.
• Employee Recognition: We regularly acknowledge and celebrate employee contributions.