Help Desk Analyst

Job Description

We are seeking a skilled Help Desk Analyst to join our dynamic IT support team in Gqeberha. The successful candidate will be responsible for troubleshooting technical issues, providing superior customer service, and ensuring all support tickets are managed efficiently. The ideal applicant will have strong communication skills and a passion for solving problems.

Responsibilities

• Ensure timely response and resolution of support requests within the service level agreements.
• Participate in ongoing training and professional development opportunities.
• Perform basic network configuration and troubleshooting.
• Generate reports on help desk performance metrics for management review.
• Stay updated on the latest technology and industry trends to provide valuable insights.

Requirements

Education

• Technical diploma or equivalent work experience

Experience

• 1+ years of experience in IT support or customer service roles

Technical Skills

• Microsoft Office Suite
• Remote Desktop Software

Soft Skills

• Communication Skills
• Adaptability

Languages

• English: Fluent

Advantageous

• CCNA Certification: Cisco Certified Network Associate certification is a bonus.
• Experience in customer relationship management software: Familiarity with CRM software to manage customer interactions.

Benefits

• Comprehensive healthcare plans for employees and families
• Flexible work schedules to promote work-life balance
• Annual training and development budget
• Inclusive culture promoting diversity

Company Culture

• Respect and Inclusion: Fostering a culture of respect and inclusion for everyone.
• Continuous Improvement: We strive for continuous improvement and learning at all levels.
• Employee Recognition: Recognizing and celebrating contributions and achievements of our team members.