IT Support Engineer

Job Description

We're on the lookout for an IT Support Engineer who can provide exceptional service to our clients in Johannesburg. Your role will include troubleshooting technical issues, maintaining equipment, and supporting software applications across the organization. Ideal candidates will be proactive, energetic, and ready to tackle any IT challenges that arise.

Responsibilities

• Serve as the first point of contact for IT support inquiries.
• Diagnose and resolve issues related to hardware, software, and network.
• Set up and maintain firewall and security systems.
• Work collaboratively with IT team members in executing projects.
• Assist in creating training materials and support documentation.
• Participate in periodic performance reviews and system audits.
• Maintain awareness of industry trends and developments.
• Develop creative solutions for complex technical issues.
• Ensure all IT assets are logged and tracked.
• Help implement system upgrades and new tools.

Requirements

Education

• Diploma in Information Technology or related field

Experience

• 2+ years of experience in technical support or helpdesk roles.

Technical Skills

• Linux OS
• VoIP Systems

Soft Skills

• Empathy
• Adaptability

Certifications

• Service Desk Institute (SDI) Certification

Languages

• English: Fluent

Advantageous

• Familiarity with Microsoft 365: Experience managing and supporting Microsoft 365 applications.
• Experience with helpdesk ticketing systems: Knowledge of using helpdesk software for managing support requests.

Benefits

• Health and wellness benefits
• Flexible scheduling arrangements
• Support for professional development
• Employee recognition programs

Company Culture

• Collaboration: Teamwork is at the heart of our operations, fostering a supportive environment for all employees.
• Continuous Improvement: We are committed to ongoing training and development for all team members.