IT Support Technician

Job Description

Seeking a proactive IT Support Technician to manage and resolve technical issues at our Bloemfontein office. This role involves hands-on troubleshooting and a commitment to enhancing user experience through excellent support.

Responsibilities

• Act as the primary point of contact for IT support within the organization.
• Implement solutions for common technical problems encountered by users.
• Evaluate and recommend new IT solutions and tools.
• Assist in maintaining inventory of IT assets.
• Monitor system performance and conduct regular backups.
• Work closely with the IT team to develop IT policies and procedures.

Requirements

Education

• Relevant IT Certifications (e.g., CompTIA A+, Microsoft Certified)

Experience

• 3+ years of experience in technical support

Technical Skills

• Active Directory
• Office 365
• Remote Support Tools

Soft Skills

• Problem-solving
• Time Management
• Adaptability

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Familiarity with scripting languages (e.g., PowerShell, Python): Ability to automate processes using scripts.
• Experience with ITIL framework: Understanding of IT service management best practices.

Benefits

• Retirement savings plan with employer contribution
• Flexible working hours
• Mentorship programs for career growth
• Employee discounts on company products

Company Culture

• Employee Well-being: We prioritize our employees' well-being by providing resources and support.
• Diversity and Inclusion: Valuing diverse perspectives and backgrounds to foster an inclusive workplace.
• Community Engagement: Encouraging employees to participate in community service and outreach programs.