IT Support Technician

Job Description

Join us as an IT Support Technician in East London, where you'll be responsible for diagnosing and resolving technical issues, providing excellent support to our users, and maintaining the company's IT systems. This position requires strong communication skills and a proactive approach to problem-solving.

Responsibilities

• Respond to IT support requests promptly to minimize downtime.
• Document solutions for common issues and update user manuals.
• Perform regular maintenance on IT equipment and software.
• Assist with the implementation of new IT systems and upgrades.
• Ensure compliance with IT policies and procedures.
• Participate in team meetings to discuss ongoing projects and challenges.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree preferred

Experience

• 2+ years of experience in IT support or technical support roles

Technical Skills

• Windows and Linux Operating Systems
• Networking
• Help Desk Software

Soft Skills

• Customer Service
• Problem-Solving

Certifications

• CompTIA A+ Certification
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Knowledge of Cloud Computing Services: Familiarity with cloud services such as AWS or Azure.
• Experience with Cybersecurity Principles: Understanding of security best practices to protect IT systems.

Benefits

• Competitive salary and benefits package.
• Health insurance and wellness programs.
• Professional development opportunities.
• Flexible working hours.

Company Culture

• Team Spirit: We cultivate a collaborative work environment where everyone’s input is valued.
• Continuous Learning: We promote ongoing learning and provide opportunities for skill development.
• Work-Life Balance: We value the well-being of our employees and encourage a healthy work-life balance.