IT Support Technician

Job Description

Join us as an IT Support Technician, where you will play a crucial role in maintaining our technology framework. You will provide hands-on support, ensuring all IT-related operations run smoothly and efficiently.

Responsibilities

• Support remote users with connectivity issues.
• Compile reports on IT issues and resolutions.
• Ensure compliance with company security policies.
• Assist in training staff on new technology implementations.
• Investigate service outages and implement solutions.

Requirements

Education

• Diploma in IT Support or a closely related discipline
• Bachelor's degree in IT or Computer Science is preferred

Experience

• 2+ years of experience in IT systems administration

Technical Skills

• Active Directory
• Virtualization

Soft Skills

• Customer Service
• Teamwork

Languages

• English: Fluent

Advantageous

• ITIL Foundation Certification: Understanding of IT service management practices and principles.
• Experience with remote desktop support tools: Familiarity with software like TeamViewer or AnyDesk for remote assistance.

Benefits

• Health and wellness programs
• Employee assistance programs
• Flexible work hours and remote options
• Incentives for continuous learning and training

Company Culture

• Inclusivity: We value diversity and strive to create an inclusive workplace for all.
• Work-Life Balance: We prioritize a healthy work-life balance for our employees.
• Community Involvement: We are committed to giving back through community service and outreach.