IT Service Specialist

Job Description

Join us as an IT Service Specialist, where your expertise will be vital in maintaining our IT infrastructure. You will act as the first line of support, addressing technical issues and working closely with our team to improve service delivery. Your contribution will be essential to our mission of providing top-notch IT solutions.

Responsibilities

• Diagnose and resolve technical support issues for clients.
• Setup and deploy new hardware and software systems.
• Ensure all IT systems comply with security policies.
• Maintain a knowledge base of common technical issues.
• Assist with backups and recovery processes.
• Collaborate with other IT team members on project implementations.
• Train users on new systems and applications.
• Evaluate and improve IT processes for efficiency.

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• 4+ years of experience in a similar IT role

Technical Skills

• Active Directory
• Remote Support Tools

Soft Skills

• Time Management
• Teamwork

Certifications

• ITIL v4 Foundation
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge of database management systems like SQL: Experience in managing and querying databases.
• Understanding of cybersecurity principles: Awareness of best practices for maintaining IT security.

Benefits

• Comprehensive health coverage including dental and vision.
• Retirement contributions with matching options.
• Generous leave policies.
• Access to professional training and certifications.
• Team-building activities and rewards.

Company Culture

• Continuous Improvement: We are committed to ongoing improvement in processes and skills.
• Supportive Work Environment: We support our employees' growth and wellbeing through various programs.
• Work-Life Balance: We value our employees' personal time and flexibility.