IT Support Technician

Job Description

We are on the lookout for a dedicated IT Support Technician to join our Durban team. The ideal candidate will have a passion for technology and a strong understanding of IT systems. Your primary role will involve troubleshooting hardware and software issues, providing assistance to end-users, and ensuring that IT services run smoothly.

Responsibilities

• Provide excellent customer service while troubleshooting IT issues.
• Keep track of support tickets and ensure timely resolutions.
• Configure and support mobile devices and applications.
• Perform routine maintenance on servers and workstations.
• Assist in the development of IT policies and procedures.
• Work with vendors and service providers for technical support.
• Stay updated on the latest technologies and industry trends.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree in Computer Science is an advantage

Experience

• 2-3 years of experience in a technical support environment

Technical Skills

• Linux OS
• Active Directory

Soft Skills

• Customer Service
• Time Management

Certifications

• Microsoft Certified: Azure Fundamentals
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Familiarity with ITIL processes: Knowledge of ITIL framework for service management.
• Scripting skills: Basic scripting skills in PowerShell or Python for automation.

Benefits

• Comprehensive health coverage
• Training and career development opportunities
• Work-life balance initiatives
• Retirement savings plan

Company Culture

• Diversity and Inclusion: We embrace diversity and seek to create an inclusive environment for all.
• Respect: We foster a culture of respect, valuing each individual’s contributions and perspectives.
• Work-life Harmony: We believe in maintaining a healthy work-life balance for our team members.