IT Support Technician

Job Description

As an IT Support Technician, you will be crucial in maintaining our IT systems and providing top-notch technical support to users across Johannesburg. Your expertise will help us continue to deliver excellent service.

Responsibilities

• Resolve technical issues with hardware, software, and networks.
• Provide support for the installation of new equipment.
• Assist with software upgrades and installations.
• Document and track support requests using a ticketing system.
• Participate in IT projects as required.
• Conduct regular maintenance checks on IT systems.
• Ensure compliance with IT policies and procedures.

Requirements

Education

• Diploma in Information Technology or equivalent
• Certifications in relevant technologies (e.g., Cisco, Microsoft) are advantageous

Experience

• 1+ year of experience in a technical support role.

Technical Skills

• Linux OS
• Remote Support Tools

Soft Skills

• Problem Solving
• Time Management

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Skills in scripting languages: Basic understanding of scripting languages such as Python or PowerShell for automation.
• Experience with cloud services: Familiarity with cloud platforms like AWS or Azure for support tasks.

Benefits

• Comprehensive health and wellness programs
• Flexible working hours
• Employee discounts on tech products
• Support for further education and certifications

Company Culture

• Innovation: We embrace innovation and encourage our team to think creatively.
• Supportive Environment: Our culture supports teamwork and helps employees thrive in their roles.
• Community Involvement: We engage with the local community and support initiatives that make a difference.