IT Support Technician

Job Description

As an IT Support Technician at Tech Support Solutions, you will provide critical support to our clients in Port Elizabeth. This full-time position requires a proactive approach to troubleshooting, assisting with hardware and software issues, and ensuring high levels of client satisfaction. Your role will be vital in maintaining our company's reputation for exceptional technical support.

Responsibilities

• Provide technical support to employees and clients, ensuring a high level of service.
• Troubleshoot and resolve hardware and software issues swiftly.
• Document all technical issues, resolutions, and recommendations in the ticketing system.
• Participate in IT projects and initiatives to enhance infrastructure and support.
• Monitor and maintain network and server performance.
• Assist in setting up workstations for new employees.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree preferred

Experience

• 2+ years of experience in an IT support role

Technical Skills

• Windows and Linux operating systems
• Networking
• Ticketing Systems

Soft Skills

• Customer Service
• Problem-solving
• Adaptability

Languages

• English: Fluent

Advantageous

• CompTIA A+ certification: Industry-standard certification demonstrating proficiency in IT support.
• Familiarity with remote support tools: Experience with tools like TeamViewer or AnyDesk for remote troubleshooting.

Benefits

• Competitive salary with performance bonuses
• Health and wellness benefits
• Opportunities for training and development
• Flexible working hours
• Work-from-home options after probation

Company Culture

• Teamwork: We believe in collaboration and strive to create a supportive working environment.
• Innovation: We encourage creative thinking and embrace new ideas.
• Professional Growth: We invest in our employees' professional development through various training programs.