IT Support Specialist

Job Description

Join our dynamic team as an IT Support Specialist in Johannesburg. You will be responsible for providing technical support and resolving IT-related problems, ensuring our staff can work efficiently. Your expertise will help us enhance our IT systems and provide excellent support to our users.

Responsibilities

• Deliver first-level support for all IT-related queries.
• Configure and set up workstations and peripherals.
• Ensure all systems are updated with the latest security patches.
• Develop and maintain IT documentation for processes and protocols.
• Assist with the planning of IT projects and upgrades.
• Facilitate IT training sessions for staff.
• Act as a liaison between users and the IT department for complex issues.
• Identify opportunities for process improvements in IT support.

Requirements

Education

• Bachelor's degree in Computer Science or equivalent experience
• Microsoft Certified: Modern Desktop Administrator Associate is a plus

Experience

• 3+ years of experience providing IT support

Technical Skills

• ITIL Foundation Certification
• VoIP Systems

Soft Skills

• Team Player
• Time Management

Certifications

• ITIL Foundation
• Microsoft Certified: Azure Administrator Associate

Languages

• English: Fluent

Advantageous

• Familiarity with Microsoft 365 administration: Experience with managing and deploying Microsoft 365 applications.
• Knowledge of cybersecurity principles: An understanding of basic security practices and tools.

Benefits

• Health, dental, and vision insurance
• Retirement savings plan with employer match
• Flexible working arrangements
• Employee wellness programs

Company Culture

• Continuous Improvement: We focus on growth and continuous improvement for our employees and the organization.
• Supportive Environment: Our workplace is supportive and encourages team members to share ideas.
• Work-Life Balance: We prioritize work-life balance, offering flexible working hours.