IT Support Technician

Job Description

We are seeking an IT Support Technician to provide comprehensive technical support to our Johannesburg office. The ideal candidate will assist with troubleshooting hardware and software issues, ensuring a seamless IT infrastructure for our staff.

Responsibilities

• Serve as the first point of contact for IT support inquiries.
• Diagnose and resolve hardware and software issues effectively.
• Perform regular system maintenance and updates.
• Assist with data backups and recovery procedures.
• Conduct training sessions for new employees on IT systems.
• Regularly review and improve IT policies and procedures.
• Ensure compliance with IT security policies and protocols.

Requirements

Education

• Degree in Information Technology or related field

Experience

• 3+ years of experience in a similar role

Technical Skills

• Active Directory
• Remote Desktop Support

Soft Skills

• Customer Service
• Time Management

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Azure Administrator Associate

Languages

• English: Fluent

Advantageous

• Prior experience in a corporate IT environment: Experience working in a corporate setup with multiple users and systems.
• Experience with cloud services like AWS or Azure: Familiarity with cloud platforms to assist with cloud solutions.

Benefits

• Comprehensive health insurance
• Retirement savings plan with matching contributions
• Flexible working arrangements and remote work options
• Employee assistance program for mental health support

Company Culture

• Diversity and Inclusion: We are dedicated to fostering a diverse and inclusive work environment.
• Professional Development: We invest in ongoing training and professional development opportunities.
• Community Engagement: We actively participate in community engagement and charity work.