Technical Support Specialist

Job Description

We are seeking a dedicated Technical Support Specialist in Cape Town to troubleshoot and resolve technical issues for our clients. The ideal candidate will possess excellent communication skills and a strong technical background to provide top-notch support.

Responsibilities

• Manage technical support tickets from inception to resolution.
• Give advice on troubleshooting techniques and guide clients through complex problems.
• Liaise with cross-functional teams to provide feedback and suggest improvements.
• Ensure all processes comply with company policies and customer satisfaction standards.
• Participate in regular training sessions to stay current on products and technologies.
• Conduct customer surveys to gather feedback for service improvement.

Requirements

Education

• Diploma in IT or Computer Science

Experience

• 2+ years of experience in customer support roles, preferably in technology

Technical Skills

• Operating Systems
• Technical Documentation

Soft Skills

• Time Management
• Team Work

Languages

• English: Fluent
• Xhosa: Basic

Advantageous

• Knowledge of VoIP technologies: Understanding of Voice over IP technologies and troubleshooting methods.
• Scripting knowledge: Basic knowledge of scripting languages such as Python or Bash.

Benefits

• Health and wellness programs
• Performance bonuses
• Training and development opportunities
• Flexible working arrangements

Company Culture

• Innovation: We encourage innovative thinking and new ideas to enhance our services.
• Team Spirit: Team collaboration is at the core of our success, and we celebrate team achievements.
• Continuous Improvement: We believe in continuous improvement and invest in employee development.