IT Support Specialist

Job Description

We are seeking a dedicated IT Support Specialist who will play a crucial role in providing top-notch support to our clients. You will be responsible for troubleshooting technical issues, maintaining hardware and software, and ensuring customer satisfaction through effective communication. This position requires strong problem-solving skills and a passion for technology.

Responsibilities

• Provide first-level support on IT-related issues.
• Assist in the setup and configuration of new hardware and software.
• Maintain inventory of IT equipment and software licenses.
• Ensure compliance with company security standards and protocols.
• Collaborate with team members to improve overall IT service delivery.

Requirements

Education

• Diploma in IT Support or related field
• Bachelor's degree in Computer Science preferred

Experience

• 3+ years in technical support roles is preferred

Technical Skills

• Linux Operating Systems
• Virtualization Technologies

Soft Skills

• Customer Service Orientation

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Basic knowledge of programming languages (e.g., Python or Java): Understanding of coding can be beneficial for automation tasks.
• Experience in customer service roles: Previous experience in customer-facing support positions.

Benefits

• Comprehensive health insurance package
• Annual leave and sick leave
• Retirement plan options
• Employee discounts on tech products

Company Culture

• Continuous Learning: We support ongoing learning through training programs and workshops.
• Inclusivity: We are committed to fostering a diverse and inclusive environment.