IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician in Johannesburg. You will play a key role in managing technical support requests while ensuring that IT systems are functioning optimally. Candidates with strong problem-solving skills and a customer-oriented mindset are highly encouraged to apply.

Responsibilities

• Respond to helpdesk tickets in a timely manner.
• Conduct routine system checks and updates.
• Install, configure, and upgrade software and hardware.
• Collaborate with other team members to improve IT services.
• Assist in the development of user documentation and training materials.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree is a plus

Experience

• 1-3 years of experience in IT support or relevant field

Technical Skills

• Windows and Linux operating systems
• Networking basics
• Helpdesk software

Soft Skills

• Customer service
• Communication

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with cloud services: Knowledge of cloud platforms such as AWS or Microsoft Azure.
• Familiarity with cybersecurity principles: Understanding of basic cybersecurity measures and practices.

Benefits

• Competitive salary and benefits package
• Continuous training and development opportunities
• Flexible working hours
• Health insurance

Company Culture

• Collaborative Environment: We foster teamwork and collaboration among employees to enhance innovation and productivity.
• Continuous Learning: We believe in the value of ongoing learning and development for all our team members.