IT Support Technician

Job Description

As an IT Support Technician, you will be responsible for assisting users with technical issues, ensuring systems are running efficiently. Your role includes troubleshooting hardware and software problems and providing solutions to enhance user experience.

Responsibilities

• Respond promptly to service requests and tickets.
• Manage user accounts and permissions.
• Assist with regular maintenance and troubleshooting.
• Provide training to staff on new software and tools.
• Support IT projects and initiatives as required.
• Conduct regular audits of IT infrastructure.
• Assist in implementing IT security policies and procedures.
• Provide timely updates to users regarding the status of their requests.

Requirements

Education

• Diploma in IT or related field
• Relevant certifications (CompTIA, A+, etc.)

Experience

• 2+ years of experience in IT support or related field

Technical Skills

• Windows and Mac OS
• Networking Principles

Soft Skills

• Communication
• Problem-solving

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with remote troubleshooting tools: Knowledge of various remote support tools used for troubleshooting.
• Familiarity with VoIP systems: Experience managing and troubleshooting VoIP technology.

Benefits

• Competitive salary with performance bonuses
• Health insurance and wellness programs
• Opportunities for professional development
• Flexible working hours

Company Culture

• Teamwork: Collaboration is at the heart of our company values. We encourage diverse voices.
• Continuous Learning: We invest in our employees’ professional growth through ongoing training.