IT Support Specialist

Job Description

Seeking an experienced IT Support Specialist who can efficiently handle technical support and administration tasks. The ideal candidate will possess solid troubleshooting skills and play a crucial role in enhancing our IT infrastructure in Johannesburg.

Responsibilities

• Provide ongoing support for IT systems and applications.
• Assist in backup and disaster recovery processes.
• Work on improving user satisfaction through effective communication and service.
• Identify trends and patterns in support requests to improve service delivery.
• Document processes and maintain help desk knowledge base.