IT Support Technician

Job Description

As an IT Support Technician, you will play a key role in resolving technical issues and providing exceptional support. We are seeking candidates who are dedicated to ensuring the smooth operation of IT systems for our diverse clientele.

Responsibilities

• Support and maintain server infrastructure.
• Implement software updates and patches as required.
• Monitor system performance and report any issues.
• Deliver training to users on new technologies and applications.
• Provide on-site and remote support as necessary.

Requirements

Education

• Diploma or Bachelor's degree in Computer Science or IT

Experience

• 2+ years of experience in IT support roles

Technical Skills

• Windows OS
• Networking fundamentals
• Troubleshooting

Soft Skills

• Communication
• Customer service

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with Active Directory: Familiarity with user management using Active Directory.
• ITIL certification: Knowledge of ITIL practices for service management.

Benefits

• Competitive salary with performance bonuses
• Health insurance coverage
• Paid leave and public holidays
• Professional development opportunities

Company Culture

• Team-oriented: We foster a team-oriented environment where collaboration and support are key.
• Innovation: We encourage innovative thinking and creative solutions among our team members.