IT Support Technician

Job Description

As an IT Support Technician in Johannesburg, you will play a crucial role in providing first-class technical support to our clients. Your primary responsibilities will include assisting with troubleshooting, system maintenance, and user support.

Responsibilities

• Respond to and resolve incoming technical support requests via phone, email, and ticketing system.
• Perform regular maintenance checks on IT equipment.
• Support users during hardware and software installations.
• Monitor system performance and suggest improvements.
• Collaborate with the IT team to develop user manuals and documentation.
• Assist in managing backups and data integrity.
• Provide on-site support for technical issues as needed.
• Conduct training sessions for staff on IT best practices.
• Research and implement new technologies that improve efficiency.
• Contribute to the overall strategy for IT improvement and support.

Requirements

Education

• Diploma in IT or related field

Experience

• 2+ years of experience in IT support or related area

Technical Skills

• Windows Operating Systems
• Networking
• Active Directory
• Microsoft Office Suite

Soft Skills

• Customer Service
• Problem Solving
• Time Management

Advantageous

• CompTIA A+ Certification: Industry-recognized certification demonstrating competency in IT support.
• Experience with Linux systems: Knowledge of Linux OS and its applications is an advantage.

Benefits

• Competitive salary with performance bonuses.
• Medical aid contributions.
• Paid time off and sick leave.
• Opportunities for training and professional development.

Company Culture

• Teamwork: We value collaboration and teamwork as essential components of our success.
• Continuous Improvement: We are committed to continuously improving our processes and ourselves.
• Respect and Integrity: We foster a culture of respect and integrity within our team and with clients.