IT Support Specialist

Job Description

As our IT Support Specialist, you will be the first point of contact for our clients experiencing technical difficulties. You'll utilise your expertise to diagnose and resolve issues while maintaining a focus on excellent customer service. If you thrive in a fast-paced environment and enjoy problem-solving, apply today!

Responsibilities

• Respond to service requests and incidents logged in the IT helpdesk system.
• Monitor and manage IT assets and inventory.
• Provide remote diagnostic support for users unable to access the IT support center.
• Perform routine maintenance checks on hardware and software.
• Participate in IT projects as needed to support the organization’s goals.
• Assist in the development of user guides and technical documentation.
• Conduct onboarding sessions for new employees regarding IT resources.
• Provide support for network connectivity and configuration issues.
• Stay up to date with the latest IT trends and software.

Requirements

Education

• Diploma or Bachelor’s degree in Information Technology or related field
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified) are beneficial

Experience

• 2+ years of experience in IT support or a similar role

Technical Skills

• Windows OS
• Networking fundamentals
• Help Desk Software

Soft Skills

• Communication
• Customer Service

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with remote support tools: Familiarity with software like TeamViewer or AnyDesk.
• Knowledge of cybersecurity best practices: Understanding of security protocols to protect client systems.

Benefits

• Competitive salary package
• Health and wellness benefits
• Opportunities for development and career progression
• Flexible working hours

Company Culture

• Team Spirit: We believe in a collaborative approach where everyone contributes towards common goals.
• Continuous Improvement: Our focus is on continuous learning and adapting to new challenges.
• Inclusivity: Diversity is important to us, and we celebrate different backgrounds and perspectives.