IT Support Technician

Job Description

We are seeking an IT Support Technician to enhance our support team. You will troubleshoot technical issues and ensure seamless IT operations for our clients. Working collaboratively with various teams, you will play a vital role in identifying problems and implementing effective solutions.

Responsibilities

• Serve as the primary point of contact for IT support inquiries.
• Investigate and resolve technical issues efficiently.
• Provide feedback for improving IT services and processes.
• Support the integration of new technologies.
• Ensure compliance with IT policies and procedures.
• Collaborate with IT teams on various projects.

Requirements

Education

• National Diploma in Computer Science or IT
• Bachelor's degree preferred

Experience

• 3+ years of experience in technical support

Technical Skills

• Linux OS troubleshooting
• Cloud services

Soft Skills

• Team player
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Prior experience in a helpdesk environment: Demonstrated ability to work effectively in high-pressure situations.
• Experience with IT asset management tools: Familiarity with tools for managing IT inventories and tracking assets.

Benefits

• Comprehensive medical aid cover
• Training and certification reimbursement
• Paid time off and sick leave
• Employee assistance programs

Company Culture

• Diversity and Inclusion: We embrace diversity and strive to create an inclusive workplace.
• Work-Life Balance: We support a healthy work-life balance, offering flexible working options.
• Recognition: Our team’s efforts are recognized and rewarded, fostering a motivating environment.