IT Support Technician

Job Description

We are seeking an IT Support Technician to join our dynamic team in East London. The successful candidate will be responsible for setting up, maintaining, and supporting computer systems and networks. You will troubleshoot hardware and software issues, assist users with technical queries, and ensure that all IT equipment is functioning optimally.

Responsibilities

• Support daily IT operations and assist users in troubleshooting various tech issues.
• Monitor and maintain network and system performance to ensure reliability.
• Help implement IT policies and procedures to improve efficiency.
• Conduct regular system checks to identify and resolve potential issues.
• Assist with the training of staff on new software applications.
• Coordinate with external vendors for maintenance and service support.
• Participate in IT projects for system enhancements and upgrades.
• Document all support activities and provide reports to IT Management.
• Engage in continuous learning and professional development opportunities.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in a similar role

Technical Skills

• Troubleshooting skills
• Knowledge of cloud technologies

Soft Skills

• Customer service orientation
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Experience with mobile device management: Knowledge of managing and supporting mobile devices within an organization.
• Strong understanding of cybersecurity principles: Knowledge of best practices for maintaining secure IT systems.

Benefits

• Annual salary reviews and potential raises
• Comprehensive health benefits
• Generous leave policies including paid time off
• Learning and development opportunities
• Employee wellness programs

Company Culture

• Continuous Improvement: We emphasize personal and professional growth, encouraging our team members to pursue knowledge.
• Respect and Integrity: We uphold high ethical standards and treat everyone with respect.
• Work-Life Balance: We prioritize a healthy balance between work and personal life for our employees.