Technical Writer

Job Description

As a Technical Writer in our Pretoria location, you will be responsible for crafting comprehensive manuals and guides that enhance our users' experience. Your work will involve working closely with technical teams to ensure all information is accurate and accessible.

Responsibilities

• Develop and maintain user guides, online help, and API documentation.
• Collaborate with engineers and product managers to gather information and clarify technical concepts.
• Organize and manage documentation projects, ensuring deadlines are met.
• Edit and proofread existing documentation for clarity and accuracy.
• Utilize tools like Adobe FrameMaker and MadCap Flare for document creation.
• Research and incorporate user feedback into documentation revisions.

Requirements

Education

• Bachelor's degree in Technical Communication, English, or related field
• Master's degree is a plus

Experience

• 3+ years of experience in technical writing or related field

Technical Skills

• Technical Writing
• Adobe FrameMaker
• MadCap Flare

Soft Skills

• Communication
• Attention to Detail

Certifications

• Certified Technical Writer (CTW)
• Documentation Management Certification

Languages

• English: Fluent

Advantageous

• Experience with XML and HTML: Familiarity with XML and HTML for documentation purposes.
• Familiarity with Agile methodologies: Experience in Agile project environments.

Benefits

• Competitive salary with performance bonuses
• Medical aid and retirement contributions
• Flexible hours
• Friendly work environment

Company Culture

• Innovation: We encourage innovative thinking and creative problem-solving.
• Collaboration: Our team promotes teamwork and open communication.