IT Support Technician

Job Description

We are seeking a proactive IT Support Technician to join our Bloemfontein team. The ideal candidate will have a solid understanding of IT systems and a knack for troubleshooting technical issues. You will be responsible for maintaining the network infrastructure and providing technical support to staff.

Responsibilities

• Respond to user support requests and provide solutions in a timely manner.
• Conduct regular maintenance checks on IT equipment.
• Assist in the setup of new users and their systems.
• Compile reports on IT support activities and user feedback.
• Identify and escalate potential hardware or software issues.
• Liaise with third-party support providers to resolve complex issues.
• Assist in inventory management of hardware and software assets.
• Document troubleshooting processes and maintain knowledge base.
• Participate in training sessions to improve IT skills and knowledge.

Requirements

Education

• Diploma or degree in Information Technology or related field
• Relevant IT certifications (e.g. CompTIA A+, Microsoft Certified, etc.) are advantageous.

Experience

• 2+ years of experience in IT support or related role.

Technical Skills

• Windows OS
• Network Administration
• Hardware Support
• Customer Service
• Software Troubleshooting

Soft Skills

• Attention to Detail
• Time Management
• Teamwork

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with Linux systems: Familiarity with Linux operating systems is a plus.
• Knowledge of cloud services (e.g., AWS, Azure): Experience with cloud services is beneficial.

Benefits

• Competitive salary package
• Medical aid and retirement contributions
• Opportunities for professional development
• Workplace flexibility and supportive work environment

Company Culture

• Team Spirit: We foster a culture of teamwork where everyone can contribute and shine.
• Continuous Improvement: We encourage continuous learning and professional growth.
• Innovation-Driven: Our culture is built on innovation and embracing new ideas.