IT Support Technician

Job Description

We are on the lookout for an IT Support Technician located in Bloemfontein. This integral role requires managing and resolving technical issues while delivering outstanding customer service. The ideal candidate should have a keen eye for detail and a passion for technology.

Responsibilities

• Support the deployment of new software and technology solutions.
• Manage inventory of IT equipment and software licenses.
• Assist in the implementation of IT projects.
• Provide user training and support on new technologies.
• Analyze IT system performance and make recommendations for improvements.
• Maintain effective communication with all users regarding IT service updates.

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Troubleshooting
• Active Directory

Soft Skills

• Teamwork
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundations Certification

Languages

• English: Fluent

Advantageous

• Experience in a customer service role: Background in providing customer service in a technology environment.

Benefits

• Competitive salary package
• Performance bonuses
• Paid time off and holidays
• Employee wellness programs

Company Culture

• Inclusivity: We pride ourselves on maintaining an inclusive workplace that values diverse perspectives.
• Work-Life Balance: Our company promotes a healthy work-life balance through flexible working arrangements.