Account Manager

Job Description

We are on the lookout for a motivated Account Manager to join our Johannesburg team. The successful candidate will be responsible for managing client relationships, driving sales, and ensuring customer satisfaction. If you have a passion for sales and a knack for building connections, this role is for you.

Responsibilities

• Develop strategic account plans tailored to client needs.
• Lead negotiations for contract renewals and expansions.
• Deliver exceptional customer service and support.
• Identify cross-selling opportunities among existing accounts.
• Facilitate client training on product usage.
• Analyze client feedback to improve services and offerings.
• Participate in industry events to network and gather insights.

Requirements

Education

• Bachelor's degree in Marketing or related field
• Master's degree is preferred

Experience

• 5+ years of experience in sales or account management

Technical Skills

• Customer Relationship Management
• Market Research

Soft Skills

• Problem-solving
• Time Management

Certifications

• Certified Sales Executive
• Customer Experience Professional (CCXP)

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience with Social Media Management: Hands-on experience managing social media platforms for account engagement.
• Familiarity with SEO Strategies: Knowledge of SEO practices to optimize online presence.

Benefits

• Comprehensive medical and dental plans
• Generous leave policies, including parental leave
• Professional development opportunities
• Team-building activities and events

Company Culture

• Continuous Improvement: We promote a culture of continuous improvement and self-development.
• Diversity and Inclusion: We embrace diversity and inclusion, ensuring every voice is heard.
• Work-Life Balance: We support work-life balance for our employees, offering flexible working hours.