IT Support Specialist

Job Description

We are on the lookout for an IT Support Specialist to join our team in Johannesburg. The successful candidate will be responsible for troubleshooting and resolving technical issues, providing top-notch customer support, and assisting with system maintenance. You will play a critical role in ensuring our technological infrastructure runs smoothly, supporting employees and clients alike.

Responsibilities

• Respond to technical inquiries and support requests in a timely manner.
• Document problem resolutions and procedures for future reference.
• Assist in maintaining IT inventory and equipment procurement.
• Support troubleshooting for telecommunication and network connectivity.
• Collaborate with team members to enhance the IT service delivery process.
• Manage IT assets and ensure that all hardware and software usage complies with licensing agreements.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 2+ years of experience in IT support or related field

Technical Skills

• Windows Operating Systems
• Networking

Soft Skills

• Customer Service
• Communication

Languages

• English: Fluent

Advantageous

• Familiarity with ITIL best practices: Knowledge of ITIL will help improve service management processes.
• Experience with help desk software: Ability to use ticketing systems efficiently.

Benefits

• Competitive salary with performance bonuses
• Medical aid and retirement plans
• Opportunity for career development and training
• Flexible working hours and supportive team culture

Company Culture

• Teamwork: We value collaboration and seek individuals who thrive in a team environment.
• Innovation: We encourage creativity and innovative thinking in all our projects.
• Professional Development: Commitment to employee growth and continuous learning opportunities.