Hospitality Manager

Job Description

Join our dynamic team in Durban as a Hospitality Manager. You will play a key role in enhancing guest experiences, managing staff performance, and ensuring the hotel's smooth operation. If you’re passionate about hospitality and delivering exceptional service, we want to hear from you!

Responsibilities

• Lead and motivate a diverse team to enhance guest satisfaction.
• Develop relationships with key partners and stakeholders.
• Stay updated with hospitality trends to maintain competitive edge.
• Ensure adherence to health and safety regulations.
• Prepare reports on operational performance for management review.

Requirements

Education

• Diploma or degree in Hospitality Management
• Additional certification in Hotel Management is an advantage

Experience

• 3-5 years of experience in hotel management or similar role

Technical Skills

• Leadership
• Budget Management

Soft Skills

• Customer Service
• Communication

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience in event planning or coordination: Background in managing events or conferences at a hotel venue.
• Knowledge of hospitality software systems: Familiarity with hotel management systems and booking software.

Benefits

• Competitive salary with performance bonuses
• Health and wellness benefits
• Flexible working hours
• Opportunities for career development and training

Company Culture

• Team Environment: We promote a collaborative culture that values teamwork and respect.
• Guest-Centric Focus: Our primary goal is to create memorable experiences for our guests.
• Continuous Improvement: We encourage personal and professional growth through training and feedback.