IT Support Technician

Job Description

Join our vibrant team as an IT Support Technician in Port Elizabeth! In this role, you will manage IT requests, troubleshoot issues, and ensure smooth operation of our technological services. Your skills and dedication will directly impact our team's efficiency and customer satisfaction.

Responsibilities

• Offer technical support across the organization, addressing IT queries.
• Monitor and troubleshoot network connectivity and server issues.
• Install and update software applications as required.
• Assist in managing IT inventory and resources.
• Ensure compliance with IT security protocols.
• Support the IT team in special projects as needed.
• Participate in training sessions to enhance technical skills.
• Help maintain documentation for processes and configurations.

Requirements

Education

• Certification in IT Support or related field is advantageous

Experience

• Experience with IT helpdesk environments is preferred

Technical Skills

• Device Setup
• Software Installation

Soft Skills

• Problem-solving
• Teamwork

Certifications

• CompTIA A+ Certification

Languages

• English: Fluent

Advantageous

• Experience with Microsoft Office Suite: Familiarity with applications in the Microsoft Office Suite.
• Basic understanding of cybersecurity principles: Knowledge of foundational cybersecurity practices.

Benefits

• Health and wellness benefits
• Personal development opportunities
• Paid time off and sick leave
• Flexible working hours

Company Culture

• Team Spirit: We believe in fostering a strong team spirit and collaboration.
• Work-Life Balance: We aim to provide a healthy work-life balance for all our employees.
• Continual Learning: Our culture encourages ongoing professional development and learning.