IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you will play a crucial role in ensuring the smooth operation of our IT systems. You will provide technical support to staff, troubleshoot issues, and assist in maintaining our IT infrastructure. Candidates should exhibit a blend of technical expertise and problem-solving abilities to excel in this role.

Responsibilities

• Troubleshoot system failures and identify bottlenecks in performance.
• Provide on-site and remote support to users.
• Assist in data backup and recovery processes.
• Manage user accounts and permissions.
• Report on IT system performance and suggest improvements.
• Keep up to date with the latest in technology trends and advancements.

Requirements

Education

• Diploma or degree in Computer Science or related field

Experience

• 2+ years of experience in IT support roles

Technical Skills

• Windows and Linux OS
• Office 365

Soft Skills

• Adaptability
• Teamwork

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience in cloud platforms: Knowledge of cloud services, such as AWS or Azure.
• Familiarity with data backup solutions: Experience in implementing and managing backup solutions.

Benefits

• Comprehensive health and wellness benefits
• Flexible work hours
• Career progression opportunities
• Employee recognition programs

Company Culture

• Work-Life Balance: We aim for a healthy work-life balance that supports our employees' well-being.
• Innovation: Innovation is at the core of our work culture, driving us to explore new solutions.
• Respect and Trust: We cultivate a culture of respect and trust, encouraging open communication and feedback.