IT Support Technician

Job Description

We are currently seeking an IT Support Technician to join our dynamic team in East London. In this role, you will be responsible for providing top-notch technical support to our clients, troubleshooting hardware and software issues, and ensuring optimal performance of IT systems. If you're a tech-savvy problem-solver with a passion for customer service, we want to hear from you.

Responsibilities

• Conduct regular maintenance checks on hardware systems.
• Monitor network performance and troubleshoot connectivity issues.
• Provide remote assistance to clients when required.
• Work with the IT team to implement new technologies and solutions.
• Support the IT Manager with technical projects and initiatives.
• Contribute to team meetings and collaborate on IT strategy.
• Be proactive in suggesting improvements for IT processes.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in IT support roles

Technical Skills

• ITIL Framework
• Microsoft Office Suite

Soft Skills

• Adaptability
• Problem-solving

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with Linux Systems: Knowledge of Linux-based systems and troubleshooting.
• Familiarity with Cloud Services: Experience with cloud platforms like AWS or Azure.

Benefits

• Comprehensive medical aid coverage
• Retirement provident fund
• Employee wellness programs
• Flexible working hours

Company Culture

• Diversity: We embrace diversity and believe in creating an inclusive workplace for all.
• Empowerment: We empower employees to take ownership of their work and contribute to the company's success.
• Work-Life Balance: We support our employees in achieving a healthy work-life balance.