Help Desk Analyst

Job Description

We require a Help Desk Analyst to offer support in our Durban office. You'll be tasked with diagnosing and resolving hardware and software issues, documenting requests, and interacting with clients to enhance the support experience.

Responsibilities

• Monitor IT systems for issues and perform routine checks.
• Manage software installations and updates.
• Assist with onboarding and offboarding of staff concerning IT resources.
• Ensure compliance with IT policy and procedures.
• Build and maintain a knowledge base for common support issues.

Requirements

Education

• National Diploma in Information Technology or related field

Experience

• 2+ years of experience in help desk support

Technical Skills

• Windows and MacOS
• Networking Basics
• Microsoft Office Suite

Soft Skills

• Customer Service
• Problem-solving

Languages

• English: Fluent

Advantageous

• CompTIA A+ Certification: Industry-recognised certification demonstrating expertise in technical support.
• Experience with IT ticketing systems: Knowledge of managing service requests with software like JIRA or ServiceNow.

Benefits

• Competitive salary with performance bonuses
• Health and wellness benefits
• Opportunities for professional development
• Flexible working hours

Company Culture

• Collaborative Environment: We promote teamwork and cooperation to achieve common goals.
• Continuous Learning: We support ongoing education and development for all employees.
• Diversity and Inclusion: We embrace diversity and value all perspectives within our team.