IT Support Technician

Job Description

As an IT Support Technician, you'll be the first point of contact for IT-related inquiries in Johannesburg. Your primary duties will include troubleshooting technical issues, guiding users through problem-solving processes, and maintaining optimal operation of our hardware and software. We're seeking someone with a proactive attitude and a desire to enhance our IT services.

Responsibilities

• Handle incoming support requests and provide guidance to users.
• Perform regular backups and data recovery operations.
• Collaborate with the IT team to improve services and processes.
• Conduct training for staff on IT systems and tools.
• Exchange knowledge and support team members.
• Keep up to date with the latest technology and IT trends.

Requirements

Education

• Degree in Computer Science or related field preferred

Experience

• 2-4 years of IT support experience

Technical Skills

• Remote Support Tools
• Helpdesk Software

Soft Skills

• Problem-solving
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Project Management skills: Experience with managing IT projects or initiatives.
• Technical writing skills: Ability to create clear documentation and reports.

Benefits

• Flexible working hours
• Employee discounts on technology products
• Team building events and outings
• Comprehensive training programs

Company Culture

• Continuous Learning: We are committed to the growth of our employees, offering ongoing training and professional development opportunities.
• Diversity and Inclusion: We believe in creating an inclusive workplace that values diverse backgrounds and perspectives.
• Client Focus: Our focus is always on delivering the best service to our clients, ensuring their IT needs are met.