IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you will be the first point of contact for employees needing assistance with their IT issues. This role involves troubleshooting hardware and software problems, maintaining systems, and providing excellent customer service.

Responsibilities

• Manage user accounts and permissions in the active directory.
• Conduct regular software updates and system maintenance.
• Assist in the implementation of new IT projects.
• Provide IT security training and awareness sessions for staff.
• Collaborate with the IT team on ongoing projects and initiatives.

Requirements

Education

• Formal IT qualification or equivalent experience

Experience

• 3+ years in IT support or related field

Technical Skills

• Linux OS
• Remote Support Tools

Soft Skills

• Problem-solving
• Time Management

Certifications

• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Knowledge of VoIP technology: Experience with Voice over IP systems.
• Certification in Cybersecurity: Professional certification focusing on security best practices.

Benefits

• Comprehensive medical aid and retirement plan
• Training opportunities for career advancement
• Remote work options where applicable
• Team-building activities and a collaborative work environment

Company Culture

• Innovation: We embrace innovative ideas and encourage out-of-the-box thinking.
• Community Engagement: We actively participate in community programs to give back and support local initiatives.
• Work-Life Balance: We value a healthy work-life balance and support our employees’ wellbeing.