IT Support Technician

Job Description

As an IT Support Technician in Port Elizabeth, you will provide essential IT support to our clientele. Responsibilities include diagnosing technical issues, performing routine maintenance on systems, and assisting in installations and upgrades. If you are a tech-savvy individual with a knack for problem-solving, we would like to hear from you.

Responsibilities

• Assist users in troubleshooting IT challenges and ensuring correct use of applications.
• Perform routine system checks and maintain security protocols.
• Coordinate with third-party service providers as needed.
• Administer network access and manage user permissions.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in IT support or technical assistance

Technical Skills

• Technical Support Software
• Cloud Services

Soft Skills

• Teamwork
• Adaptability

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Familiarity with VoIP technology: Understanding of VoIP systems and their setup.
• Experience with remote desktop support: Knowledge in providing support via remote desktop software.

Benefits

• Comprehensive health insurance plan
• Retirement benefits with contributions
• Training and skill development programs
• Employee referral bonuses

Company Culture

• Work-Life Balance: We value the well-being of our employees and support a healthy work-life balance.
• Collaboration: Teamwork and collaboration are at the heart of our success. We work together to achieve our goals.