IT Support Technician

Job Description

We're on the lookout for an IT Support Technician to join our vibrant team in Johannesburg. This role involves troubleshooting hardware and software issues, providing excellent customer service, and ensuring the smooth operation of IT systems. The ideal candidate will have a knack for problem-solving and a passion for technology.

Responsibilities

• Monitor and maintain IT systems to ensure optimal performance.
• Manage backup and recovery procedures.
• Assist with software upgrades and installations.
• Maintain clear communication with users regarding support requests.
• Troubleshoot issues related to printers and peripherals.
• Participate in IT initiatives and special projects.
• Maintain accurate records of support requests and resolutions.
• Provide guidance on IT best practices.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Hardware Troubleshooting
• Software Installation
• Remote Support

Soft Skills

• Time Management
• Teamwork

Languages

• English: Fluent

Advantageous

• Experience with ITIL practices: Familiarity with IT service management best practices.
• Knowledge of cybersecurity principles: Understanding of basic cybersecurity measures and best practices.

Benefits

• Comprehensive health and wellness benefits
• Retirement savings plan with company match
• Professional development and training programs
• Work-life balance initiatives

Company Culture

• Diversity: We celebrate diversity and inclusion, welcoming individuals from all backgrounds.
• Community Engagement: We actively participate in community initiatives and encourage our employees to give back.