IT Support Technician

Job Description

Join our team as an IT Support Technician in Bloemfontein, where your technical expertise will ensure smooth operation of our IT systems. You will assist users with hardware and software issues, maintain equipment, and support network operations.

Responsibilities

• Serve as the first point of contact for user requests and issues.
• Assist in onboarding and training new staff on IT systems.
• Provide support for telecommunication systems including VOIP.
• Work with third-party vendors to resolve technical issues.
• Keep up to date with the latest technology trends and updates.

Requirements

Education

• National Diploma in Information Technology or related field
• Degree in Computer Science is an advantage

Experience

• 2+ years experience in IT support role

Technical Skills

• Windows OS
• Networking
• Hardware Installation
• Active Directory

Soft Skills

• Communication
• Problem-solving
• Customer Service

Certifications

• CompTIA A+ Certification
• MCP Certification (Microsoft Certified Professional)

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Knowledge of ITIL Framework: Understanding of ITIL practices for service management.
• Experience with remote support tools: Familiar with tools like TeamViewer or AnyDesk.

Benefits

• Competitive salary package.
• Medical aid contributions.
• Annual bonus based on performance.
• Opportunities for professional development.

Company Culture

• Teamwork: We believe in collaboration and teamwork across all departments.
• Innovation: We encourage innovative thinking and creative problem-solving.
• Inclusivity: Our company values a diverse workforce and promotes inclusivity.