IT Support Technician

Job Description

We are looking for an IT Support Technician to join our team in Bloemfontein. The successful candidate will play a crucial role in providing technical assistance and support to our clients, ensuring their systems are running smoothly.

Responsibilities

• Respond to support requests from users and clients in a timely manner.
• Troubleshoot and resolve technical issues related to hardware and software.
• Assist with the installation, configuration, and maintenance of IT systems.
• Document support procedures and user guides for future reference.
• Work with third-party vendors for hardware support and repair.
• Conduct regular checks on IT equipment to ensure operational efficiency.
• Help maintain security protocols and user access permissions.
• Participate in IT training sessions and workshops for continuous learning.

Requirements

Education

• Diploma or degree in Computer Science, IT, or related field

Experience

• 2+ years of experience in IT support or a related field

Technical Skills

• Windows and Linux operating systems
• Troubleshooting
• Networking
• Remote Support Tools

Soft Skills

• Excellent communication skills
• Time management
• Customer service orientation

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• CompTIA A+ Certification: A widely recognized certificate showing foundational skills in IT support.
• Experience with ticketing systems: Familiarity with IT ticketing systems like ServiceNow or JIRA.

Benefits

• Competitive salary package
• Medical aid contribution
• Paid time off
• Opportunities for professional development

Company Culture

• Teamwork: We believe in the power of collaboration and work together to achieve our goals.
• Continuous Improvement: We encourage our employees to pursue personal and professional growth.
• Respect and Inclusion: We value diversity and promote an inclusive environment where everyone is respected.