Technical Support Engineer

Job Description

We are seeking a skilled Technical Support Engineer to join our vibrant team in Germiston. In this role, you will be responsible for providing top-tier technical assistance to our clients, troubleshooting issues, and ensuring a seamless user experience. Your expertise will contribute to enhancing our support services and maintaining high customer satisfaction levels.

Responsibilities

• Engage with customers to gather feedback on their support experience.
• Help prioritize support tickets to ensure effective workload management.
• Stay updated on product developments and industry trends.
• Provide technical training and support to users as needed.
• Assist in managing service level agreements (SLAs) and performance metrics.
• Actively contribute to creating a positive team environment.

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• 3+ years of experience in a technical support role

Technical Skills

• Cloud Technologies
• Operating Systems

Soft Skills

• Problem-solving
• Time Management

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of cybersecurity principles: Understanding of basic cybersecurity principles and practices.
• Experience with ticketing systems: Familiarity with support ticketing systems like Jira or Zendesk.

Benefits

• Comprehensive health benefits
• Annual leave and sick leave
• Professional development opportunities
• Employee wellness programs

Company Culture

• Continuous Learning: We support the professional growth of our employees through training and lifelong learning opportunities.
• Work-Life Balance: We strive to maintain a healthy work-life balance for all our team members.
• Community Engagement: We believe in giving back to the community and promote various outreach programs.