IT Support Technician

Job Description

Join our forward-thinking team as a Cloud Solutions Architect. This role demands expertise in cloud architecture and management, with a strong emphasis on DevOps practices. You'll work on transformative projects that leverage cloud technology to enhance operational efficiency and drive innovation.

Responsibilities

• Handle escalated support requests in a professional manner.
• Prepare and maintain user manuals and documentation.
• Participate in regular team meetings and training sessions.
• Support remote users effectively.
• Conduct regular system backups and updates.
• Help manage the IT budget and supply needs.

Requirements

Education

• Diploma in IT or related field

Experience

• 2+ years of experience in desktop support

Technical Skills

• Office Software
• Remote Support Tools

Soft Skills

• Problem-solving

Certifications

• Certified IT Technician

Languages

• English: Fluent

Advantageous

• Knowledge of network security principles: Understanding of securing network systems and data integrity.
• Experience with VoIP systems: Knowledge of phone systems and troubleshooting VoIP issues.

Benefits

• Medical aid and retirement plan
• Work-life balance initiatives
• Professional development opportunities
• Flexible working hours

Company Culture

• Team Collaboration: We promote a collaborative atmosphere that boosts creativity and innovation.
• Continuous Learning: We encourage personal and professional development through ongoing training programs.
• Diversity and Inclusion: We value diversity and aim to create an inclusive environment for everyone.