IT Support Technician

Job Description

We are seeking a dedicated IT Support Technician to manage technical support requests and provide solutions to ensure smooth operations. The role requires a proactive approach to resolving issues and strong communication skills to assist users effectively.

Responsibilities

• Respond to user requests and provide timely support.
• Resolve technical problems through effective diagnosis and troubleshooting.
• Install and configure software applications and systems.
• Maintain inventory of IT supplies and equipment.
• Conduct routine checks on systems and software for updates.
• Collaborate with IT team to enhance the service experience.
• Document all relevant support information.
• Assist in managing IT projects and upgrades.

Requirements

Education

• MCSE or CompTIA A+ certification is advantageous

Experience

• 3+ years in a technical support role preferred

Technical Skills

• Linux OS
• IT Security Practices

Soft Skills

• Teamwork
• Time Management

Languages

• English: Fluent

Advantageous

• Experience in a customer-facing role: Hands-on experience dealing with clients and resolving their issues.
• Familiarity with cloud services: Basic knowledge of cloud platforms such as AWS or Azure.

Benefits

• Comprehensive healthcare package
• Retirement savings plan with employer contribution
• Flexible work hours and remote options
• Access to training and development programs

Company Culture

• Diversity: We celebrate diversity and are committed to inclusivity within our workforce.
• Supportive Environment: We provide support for personal and professional growth to all employees.