IT Support Technician

Job Description

Join our Bloemfontein team as an IT Support Technician. You will play a key role in maintaining our IT infrastructure, offering technical support, and ensuring our systems run efficiently for our clients.

Responsibilities

• Provide first-line support for IT-related issues, ensuring maximum uptime.
• Keep current with industry technologies and trends.
• Manage and troubleshoot VoIP systems and related technologies.
• Create and manage user accounts and permissions.
• Participate in IT audits and compliance activities.
• Support IT team with special projects as needed.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Relevant certifications (Cisco, Microsoft) are a plus

Experience

• 3+ years of hands-on experience in IT support

Technical Skills

• VoIP Systems
• Cloud Technologies

Soft Skills

• Problem-solving
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Knowledge of scripting languages: Proficiency in scripting to automate routine tasks.
• Experience with project management tools: Familiarity with tools like Jira or Trello for task management.

Benefits

• Comprehensive healthcare coverage
• Employee training and skill development
• Work-life balance initiatives
• Social events and team-building activities

Company Culture

• Continuous Learning: We invest in our employees' growth and provide opportunities for ongoing learning and development.
• Respect and Integrity: We uphold the highest standards of professionalism and ethics in everything we do.
• Work-Life Balance: We promote a healthy work-life balance, supporting employees in both their professional and personal lives.