IT Support Technician

Job Description

We are seeking a proactive IT Support Technician to join our vibrant team in Pretoria. The ideal candidate will assist in troubleshooting hardware and software issues, providing exemplary support to our staff and ensuring seamless IT operations across the organization. Your role will involve maintaining systems, documenting processes, and contributing to IT projects that enhance our service delivery.

Responsibilities

• Monitor and maintain computer systems and networks.
• Deliver effective support for software and hardware products.
• Collaborate with IT team members to enhance service delivery.
• Handle service requests and escalate issues when necessary.
• Participate in continuous improvement initiatives for IT services.
• Update knowledge base with new solutions and troubleshooting steps.

Requirements

Education

• Diploma in Information Technology or relevant field
• Bachelor's degree in IT-related discipline is preferred

Experience

• 2+ years of experience in a technical support capacity

Technical Skills

• Software Troubleshooting
• Hardware Support

Soft Skills

• Customer Service Orientation
• Teamwork

Certifications

• ITIL Foundation Certification
• HDI Customer Service Representative

Languages

• English: Fluent

Advantageous

• Familiarity with remote desktop tools.: Experience in using remote support tools to assist users.
• Interest in cloud technologies.: An eagerness to learn about and support cloud-based services and solutions.

Benefits

• Health and wellness programs.
• Performance incentives and bonuses.
• Support for further education and certifications.
• Team-building events and activities.

Company Culture

• Innovation Driven: We embrace new ideas and encourage our team to be creative and innovative in their approaches.
• Employee Wellbeing: Supporting our employees' wellbeing is vital, and we prioritize work-life balance.
• Supportive Leadership: Our leadership team is committed to mentoring and guiding staff towards their career goals.