Help Desk Analyst

Job Description

As a Help Desk Analyst, you will play a critical role in assisting our clients with IT-related issues. You will provide first-line support, guide users through technical problems, and document all interactions. We're looking for someone eager to learn and grow in the tech space.

Responsibilities

• Handle incoming requests for technical support in a professional manner.
• Develop and maintain internal knowledge base articles.
• Assist in network troubleshooting and system monitoring.
• Educate users on software best practices to enhance productivity.
• Support IT projects aimed at improving customer satisfaction.
• Provide training sessions for new software deployment.
• Work with the team on escalated issues to find efficient solutions.

Requirements

Education

• Diploma in IT or related field
• Bachelor's degree in Computer Science is a plus

Experience

• 3+ years of experience in relevant IT support roles

Technical Skills

• ITIL framework
• Remote support tools

Soft Skills

• Analytical thinking
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Previous experience in a troubleshooting role: Hands-on experience resolving IT-related issues.
• Experience with scripting languages (Python or Shell): Familiarity with basic scripting for automating tasks.

Benefits

• Comprehensive health insurance
• Annual leave and personal days
• Ongoing professional development
• Remote work options available

Company Culture

• Continuous Improvement: We value learning and growing together as a team.
• Employee Empowerment: We empower our employees to take initiative and drive success.
• Wellness Focus: We prioritize the well-being of our employees with various wellness programs.