IT Support Technician

Job Description

Join our team as an IT Support Technician where you will play a vital role in maintaining our IT systems. You will be the first point of contact for users, assisting them with their technical needs, and ensuring smooth operations across all technology platforms.

Responsibilities

• Respond to support tickets and resolve user issues in a timely manner.
• Monitor IT systems for potential issues and perform diagnostics.
• Assist in the management of IT inventory and asset tracking.
• Participate in IT projects and deployments.
• Provide user guidance and training sessions for new technologies.

Requirements

Education

• Relevant IT certifications (CompTIA A+, Network+, etc.)

Experience

• 3+ years of experience in IT support or technical support roles

Technical Skills

• Linux Systems
• IT Security

Soft Skills

• Customer Service
• Time Management

Certifications

• CompTIA A+
• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Knowledge of remote support tools: Experience with remote access tools to assist users remotely.
• Exposure to scripting languages: Basic understanding of scripting for automation purposes.

Benefits

• Comprehensive health and wellness programme
• Performance bonuses based on achievements
• On-going training programs
• Work-life balance initiatives

Company Culture

• Collaborative Environment: We thrive on teamwork, where everyone's input is valued for success.
• Innovation Focus: Embracing new ideas and technology is key to our growth and improvement.
• Employee Growth: We provide resources for employee development and career advancement.