IT Support Technician

Job Description

We are seeking an IT Support Technician to join our dynamic team in Johannesburg. The successful candidate will provide first-line technical support for software and hardware issues, ensuring exceptional service to our clients. This role requires a strong understanding of IT infrastructure and a passion for problem-solving.

Responsibilities

• Assist users with technical inquiries and provide solutions in a professional manner.
• Perform routine system checks and maintenance to ensure optimal performance.
• Maintain inventory of IT equipment and software licenses.
• Collaborate with other IT staff to enhance system capabilities.
• Manage service requests and escalate issues when necessary.
• Stay current with emerging technologies and best practices in IT support.

Requirements

Education

• Bachelor’s degree in Information Technology or related field

Experience

• 3+ years of experience in IT support role

Technical Skills

• Active Directory
• Remote Desktop Support

Soft Skills

• Teamwork
• Time Management

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• CompTIA A+ Certification: Basic understanding of computer hardware and software.
• Cisco Certified Network Associate (CCNA): Knowledge of network protocols and configurations.

Benefits

• Comprehensive medical aid
• Flexible working hours
• Employee Assistance Program (EAP)
• Company-sponsored training programs

Company Culture

• Inclusivity: We celebrate diversity and are committed to an inclusive workplace.
• Innovation-driven: Our team thrives on creativity and innovative solutions.