Technical Support Engineer

Job Description

We are seeking a skilled Technical Support Engineer to join our Durban team, responsible for providing high-quality technical assistance to our customers. The ideal candidate will have strong troubleshooting skills and a passion for solving technology-related problems, ensuring an optimal user experience.

Responsibilities

• Deliver first-line support to resolve client inquiries.
• Engage in software and system troubleshooting.
• Provide detailed feedback to management on troublesome issues.
• Monitor system performance and make recommendations for enhancements.
• Assist in developing internal knowledge bases and training materials.
• Follow up with customers to ensure the resolution of issues.
• Participate in team meetings to discuss ongoing issues and improvements.

Requirements

Education

• Diploma in Information Technology or relevant certification

Experience

• 2+ years in IT support or a similar role

Technical Skills

• Microsoft Office Suite
• Database Management

Soft Skills

• Adaptability
• Teamwork

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience with VoIP technology: Familiarity with VoIP configuration and troubleshooting.
• Knowledge of ITIL practices: Understanding of ITIL framework and principles for IT service management.

Benefits

• Medical aid coverage
• Paid time off and sick leave
• Opportunities for professional development and training
• Flexible working hours

Company Culture

• Team Spirit: We create a supportive environment where teamwork and collaboration thrive.
• Continuous Improvement: We are committed to personal and professional growth through ongoing learning.
• Diversity: Our team is diverse and inclusive, and we celebrate different perspectives.