Technical Support Engineer

Job Description

We are seeking a skilled Technical Support Engineer to join our Durban team, responsible for providing high-quality technical assistance to our customers. The ideal candidate will have strong troubleshooting skills and a passion for solving technology-related problems, ensuring an optimal user experience.

Responsibilities

• Deliver first-line support to resolve client inquiries.
• Engage in software and system troubleshooting.
• Provide detailed feedback to management on troublesome issues.
• Monitor system performance and make recommendations for enhancements.
• Assist in developing internal knowledge bases and training materials.
• Follow up with customers to ensure the resolution of issues.
• Participate in team meetings to discuss ongoing issues and improvements.

Requirements

Education

• Diploma in Information Technology or relevant certification

Experience

• 2+ years in IT support or a similar role

Technical Skills

• Microsoft Office Suite
• Database Management

Soft Skills

• Adaptability
• Teamwork

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Familiarity with cloud services (AWS or Azure): Experience with cloud platforms for support and system management.
• Experience in a customer-facing role: Prior experience engaging directly with clients is beneficial.

Benefits

• Comprehensive healthcare benefits
• Annual bonuses based on performance
• Continuous learning programs
• Employee assistance programs

Company Culture

• Innovation: We encourage creative thinking and innovative approaches to problem-solving.
• Employee Recognition: We value and celebrate the achievements of our employees regularly.
• Work-Life Balance: We prioritize a healthy work-life balance for all our employees.